Privacy Policy

1. Introduction

NexChat ("we," "our," or "us"), operated by Mayhem World Entertainment LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered messaging automation platform, including our website, applications, and services that integrate with Meta platforms (Instagram, Facebook Messenger, WhatsApp).

By using NexChat, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and organization details when you register.
• Profile Information: Business name, industry, and preferences you set in your account.
• Payment Information: Billing address and payment details (processed securely by Stripe).
• Knowledge Base Content: Documents, FAQs, and training materials you upload to train your AI agents.
• Communication Content: Messages, responses, and conversation histories within the platform.

2.2 Information from Meta Platforms

When you connect your Instagram, Facebook, or WhatsApp accounts, we receive:

• Page/Account Information: Page name, ID, and profile information.
• Message Data: Incoming messages, sender information, timestamps, and media attachments.
• User Interactions: Comments, reactions, and engagement data on connected pages.
• Contact Information: Names, profile pictures, and platform-specific identifiers of users who message you.

2.3 Automatically Collected Information

• Usage Data: Features used, pages visited, actions taken within the platform.
• Device Information: Browser type, operating system, IP address, device identifiers.
• Cookies: Session cookies for authentication and analytics cookies to improve our service.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain NexChat services
• Process and respond to messages on your behalf using AI
• Train and improve AI agent responses based on your knowledge base
• Send automated messages and manage conversations across platforms
• Analyze usage patterns to improve our service
• Process payments and manage your subscription
• Send service-related communications and updates
• Comply with legal obligations and protect our rights
• Detect, prevent, and address technical issues or fraud

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• AI Providers: Google (Gemini), OpenAI, and Anthropic for AI processing
• Voice Services: Deepgram (transcription) and ElevenLabs (text-to-speech)
• Database: Supabase for data storage
• Authentication: WorkOS for secure login
• Payments: Stripe for payment processing

4.2 Meta Platforms

We send messages on your behalf through Meta's APIs. Meta's data use is governed by their own privacy policies.

4.3 Legal Requirements

We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of NexChat, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Conversation data is retained for up to 2 years unless you request deletion. You may request deletion of your data at any time by contacting us.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data ("Right to be Forgotten")
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke previously given consent
• Restriction: Request limitation of data processing

To exercise these rights, contact us at privacy@nexchat.ai or devonjamalwallace@gmail.com.

7. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Row-level security in our database
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure API key management

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.

9. Children's Privacy

NexChat is not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. Our legal basis for processing includes contract performance, legitimate interests, and consent where applicable.

12. Meta Platform Data Use

Data obtained through Meta platforms (Instagram, Facebook, WhatsApp) is used solely to provide messaging automation services. We comply with Meta Platform Terms and Policies, including:

• Using data only for the purposes disclosed to users
• Not selling or licensing Meta platform data
• Allowing users to disconnect their accounts at any time
• Deleting data upon user request or account disconnection
• Maintaining appropriate security measures

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: